Refund Policy
Effective Date: 2026-09-24
This Refund Policy explains when you can get your money back for a Sellufy payment. It forms part of our Terms of Service.
1. How billing works
Paid plans are billed in advance, monthly or annually. Your plan stays active until the end of the period you have paid for. Cancelling stops the next renewal. It does not refund the current period.
2. Self-service refunds
You can refund a payment yourself from the Billing page in your dashboard if both of these are true:
- The payment was made 7 days ago or less.
- Your account has not had a self-service refund in the last 12 months.
You can use self-service refund 1 time per account in any 12 months.
A refund returns the full amount we collected for that payment. We do not prorate refunds by how much of the period or how many features you used.
3. What happens after a refund
Refunding a payment cancels your subscription straight away and moves your account to the Free plan. The Free plan limits apply from that moment. Export anything you need before you request the refund.
The money goes back to the card or payment method you paid with. Most banks show it within 5 to 10 business days. The exact time depends on your bank.
4. Refunds outside the window
If your payment is older than 7 days, or you have already used your self-service refund this year, email support@sellufy.com with your account email and the invoice you want refunded. We look at these requests one by one. We will usually say yes when:
- You were charged twice for the same period.
- You were charged after you cancelled.
- A fault on our side stopped you from using the service for a large part of the period.
We reply to refund requests within 3 business days.
5. When we do not refund
- Accounts suspended or terminated for breaking our Acceptable Use Policy or Terms of Service.
- Payments older than 7 days, except in the cases listed in section 4.
- Part of a billing period. Refunds are for the full payment or nothing.
6. Chargebacks
Please contact us before you dispute a charge with your bank. A refund through us is faster than a chargeback. If you open a chargeback, we may suspend the account while the dispute is open.
7. Changes to this policy
We may update this policy. Material changes will be announced by email or by a notice on our website at least 30 days before they take effect. A change never applies to a payment made before it took effect.